Terms and Conditions of Sale

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Sarl Ets Chapron Cidre Sorre
Sarl Company with a capital of 300,000 euros
Registered office: 14 rue des étangs – 35540 Plerguer

Phone number: 0299589116; Email address: electronic mail

Trade register of Saint Malo No. 531 196 558

General terms and conditions of sale of products sold on www.cidre-sorre.fr

Last updated on February 8, 2021

Article 1 – Object

These conditions govern the sales by the company Sarl Ets Chapron Cidre Sorre of ciders, apple juices, dishes, and other food products.

Article 2 – Price

Prices for our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise stated and excluding processing and shipping costs.

In case of an order to a country other than metropolitan France, you are the importer of the product(s) in question. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and amounts are not the responsibility of the company Sarl Ets Chapron Cidre Sorre. They will be at your expense and are your full responsibility, in terms of declarations as well as payments to the authorities and competent bodies of your country. We advise you to inquire about these aspects with your local authorities.

All orders, regardless of their origin, are payable in euros.

Sarl Ets Chapron Cidre Sorre reserves the right to change its prices at any time, but the product will be billed at the rate in effect at the time of order validation and subject to availability.

The products remain the property of Sarl Ets Chapron Cidre Sorre until full payment of the price.

Attention: as soon as you physically take possession of the ordered products, the risks of loss or damage to the products are transferred to you.

Article 3 – Orders

You can place an order:

Specify the chosen methods, for example:

Online: www.cidre-sorre.fr
By phone at 0299589116 from Monday to Friday from 9 am to 5 pm.

Contractual information is presented in French and will be confirmed at the latest when your order is validated.

Sarl Ets Chapron Cidre Sorre reserves the right not to record a payment and not to confirm an order for any reason, particularly in the event of a supply problem or difficulty with the order received.

Article 4 - Validation of your order

Any order placed on the website www.cidre-sorre.fr implies adherence to these General Conditions. Any order confirmation implies your full and complete adherence to these general terms and conditions of sale, without exception or reservation.

All data provided and the recorded confirmation will constitute proof of the transaction.

You declare that you have perfect knowledge of it.

The order confirmation will be considered as a signature and acceptance of the operations carried out.

A summary of the information about your order and these General Conditions will be communicated to you in PDF format via the confirmation email for your order.

Article 5 – Payment

Validating your order implies an obligation for you to pay the indicated price.

Your purchases are settled by credit card using the secure Citelis system.

The card is only debited at the time of shipment of the order. In the case of partial deliveries, only the products shipped are debited.

Article 6 – Withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty.

Returns must be made in their original and complete condition (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return costs are at your expense.

In the event of exercising the right of withdrawal, Sarl Ets Chapron Cidre Sorre will refund the amounts paid within 14 days following the notification of your request and via the same means of payment as used during the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

The provision of services fully performed before the end of the withdrawal period and whose execution has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods liable to deteriorate or expire rapidly.
The supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose agreed value at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical, or magazine, except for contracts for subscriptions to these publications.
Transactions concluded at a public auction.
The supply of digital content not provided on a material support, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the site www.cidre-sorre.fr and within the limits of available stocks. For products not stored, our offers are valid subject to availability from our suppliers.

In the event of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically canceled, and no bank debit will be made.

Furthermore, the website www.cidre-sorre.fr is not intended to sell its products in large quantities. Therefore, Sarl Ets Chapron Cidre Sorre reserves the right to refuse orders for more than 100 identical items.

Article 8 – Delivery

Products are delivered in France to the delivery address indicated during the ordering process, within the time specified on the order validation page.

In case of a shipping delay, an email will be sent to inform you of any potential impact on the previously indicated delivery time.

In accordance with legal provisions, in case of a delivery delay, you have the option to cancel the order under the conditions and terms defined in Article L 138-2 of the Consumer Code. If you receive the product in the meantime, we will proceed with its refund and shipping costs in accordance with the conditions of Article L 138-3 of the Consumer Code.

In the case of deliveries by a carrier, Sarl Ets Chapron Cidre Sorre cannot be held responsible for a delivery delay due exclusively to the unavailability of the customer after several appointment proposals.

Article 9 – Warranty

All our products benefit from the legal conformity guarantee and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a sold product, it can be returned, exchanged, or refunded.

All claims, requests for exchange, or refund must be made by email within 30 days of delivery.

Products must be returned to us in the condition in which you received them, with all elements (accessories, packaging, instructions, etc.). Shipping costs will be refunded based on the invoiced rate, and return costs will be reimbursed upon presentation of supporting documents.

The provisions of this Article do not prevent you from exercising the right of withdrawal provided for in Article 6.

Article 10 – Liability

The products offered comply with French legislation in force. The responsibility of Sarl Ets Chapron Cidre Sorre cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities regarding the possibilities of importing or using the products or services you intend to order.

Furthermore, Sarl Ets Chapron Cidre Sorre cannot be held responsible for damages resulting from the misuse of the purchased product.

Finally, the responsibility of Sarl Ets Chapron Cidre Sorre cannot be engaged for any inconvenience or damage inherent in the use of the Internet, including a service interruption, an external intrusion, or the presence of computer viruses.

Article 11 - Applicable law in case of disputes

The language of this contract is French. These sales conditions are subject to French law. In case of dispute, French courts will be the only competent ones.

Article 12 - Intellectual property

All elements of the site www.cidre-sorre.fr are and remain the intellectual and exclusive property of Sarl Ets Chapron Cidre Sorre. No one is authorized to reproduce, exploit, redistribute, or use, in any capacity, even partially, elements of the site, whether software, visual, or sound. Any simple or hypertext link is strictly prohibited without express written consent from the company www.cidre-sorre.fr.

Article 13 - Personal data

Sarl Ets Chapron Cidre Sorre reserves the right to collect personal information and data about you. They are necessary for the management of your order, as well as for improving the services and information we send you.

They may also be transmitted to companies contributing to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing, and payment.

These pieces of information and data are also kept for security purposes, to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify, and oppose nominative information and personal data concerning you, directly on the website.

Article 14 - Archiving Proof

Sarl Ets Chapron Cidre Sorre will archive purchase orders and invoices on reliable and durable media, constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.